Tips for getting forum questions answered

Mar 30, 2016

Questions that are clearly written and include specific details have the best chance of being answered by community members. To prevent duplicate questions from being asked, please search the forum, documentation, and tutorials for an answer first.

1. Have you included a question with specific details including:

  • What is the problem?
  • When did the problem start?
  • Did the problem start after a certain action or event?
    switching themes, changing theme CSS, adding theme JavaScript, modifying code in files, adding a custom block, installing an add-on, upgrading Concrete CMS, moving your site to a new server
  • What are the steps to reproduce the problem?
  • What are you trying to accomplish?
    • What is the expected result?
    • What is the result you are getting?

2. Have you cleared your concrete cache?

Dashboard > System & Settings > Optimization > Clear Cache

3. Have you cleared your browser cache?

4. What version of concrete and PHP are you using?

Version information for concrete and PHP can be found on the Environment Information page:
Dashboard > System & Settings > Environment > Environment Information

  • Core Version
  • Version Installed
  • PHP Version

5. What operating system, browser, and browser version are you using?

6. What theme are you using?

Is it a custom theme or a theme from the marketplace?

7. What is the address of your website?

8. Are you receiving an error message?

9. Are there errors in your browser console?

10. If you are receiving an error:

Include the location of the error and the page it was on. Copy and paste the full error inside [code] tags. Placing errors inside [code][/code] tags keeps the original error formatting and allows for quicker inspection.


your error message

11. Include screenshots and screen recordings:

Taking a picture or video recording of your screen assists others in identifying the problem you are having. It is especially helpful for questions that you may have a hard time explaining with words.

Free screenshot and screen recording software is available for Windows, OSX, and Linux.

Recent Tutorials
Updating Concrete Themes from Version 8 to Version 9
Nov 24, 2022

This tutorial covers commonly encountered issues when upgrading a Concrete CMS theme from version 8 to version 9

Transferring ownership of an add-on and a theme
Nov 15, 2022
By katzueno.

If you encounter a Concrete CMS add-on or theme that you love but not being maintained, you may want to ask the author to help or take over the add-on or theme. Here is the quick step-by-step guide of how to transfer the ownership.

How to update Add-Ons if not on the Update Add-Ons Menu item
Jul 4, 2022

How to manually download an add-on and update it when your site's core versions isn't considered compatible with the add-on version.

Generate a report with author information and form summaries in Concrete CMS.
May 9, 2022

In Concrete CMS, you can use a form to initiate contact between logged-in users and then create helpful reports. After form submissions are collected, they can be searched, sorted, and exported as a spreadsheet. This tutorial will detail how to add author information to a report using the advanced search.

How to clone and customize Atomik theme
Feb 14, 2022
By linuxoid.

How to clone and customize Atomik theme

Update jQuery to 3.5 on Concrete CMS version 8.5.x
Dec 1, 2021
By hissy.

If you have to take some time to fix your site to work with version 9 and want to update jQuery immediately, you can override it.

Was this information useful?
Thank you for your feedback.