Tips for getting forum questions answered

This is a community-contributed tutorial. This tutorial is over a year old and may not apply to your version of Concrete CMS.
Mar 30, 2016

Questions that are clearly written and include specific details have the best chance of being answered by community members. To prevent duplicate questions from being asked, please search the forum, documentation, and tutorials for an answer first.

1. Have you included a question with specific details including:

  • What is the problem?
  • When did the problem start?
  • Did the problem start after a certain action or event?
    switching themes, changing theme CSS, adding theme JavaScript, modifying code in files, adding a custom block, installing an add-on, upgrading Concrete CMS, moving your site to a new server
  • What are the steps to reproduce the problem?
  • What are you trying to accomplish?
    • What is the expected result?
    • What is the result you are getting?

2. Have you cleared your concrete cache?

Dashboard > System & Settings > Optimization > Clear Cache

3. Have you cleared your browser cache?

4. What version of concrete and PHP are you using?

Version information for concrete and PHP can be found on the Environment Information page:
Dashboard > System & Settings > Environment > Environment Information

  • Core Version
  • Version Installed
  • PHP Version

5. What operating system, browser, and browser version are you using?

6. What theme are you using?

Is it a custom theme or a theme from the marketplace?

7. What is the address of your website?

8. Are you receiving an error message?

9. Are there errors in your browser console?

10. If you are receiving an error:

Include the location of the error and the page it was on. Copy and paste the full error inside [code] tags. Placing errors inside [code][/code] tags keeps the original error formatting and allows for quicker inspection.


your error message

11. Include screenshots and screen recordings:

Taking a picture or video recording of your screen assists others in identifying the problem you are having. It is especially helpful for questions that you may have a hard time explaining with words.

Free screenshot and screen recording software is available for Windows, OSX, and Linux.

Recent Tutorials
Using the Concrete Migration Tool Addon
Apr 27, 2023

How to use the Concrete CMS Migration Tool

How To Add Page Last Updated To Your Concrete CMS Pages
Mar 7, 2023

Concrete CMS has a page attribute you can add to a global area called "Page Date Modified." Here's how to add it

How To Exclude Subpages from Navigation
Dec 24, 2022

How to exclude subpages from navigation - useful for a news or blog link in your main navigation where you don't want all the subpages to appear in a drop down menu.

How Can I Change The Maximum Size Of Uploaded files
Dec 13, 2022

This tutorial explains how to update your php settings.

Updating Concrete Themes from Version 8 to Version 9
Nov 24, 2022

This tutorial covers commonly encountered issues when upgrading a Concrete CMS theme from version 8 to version 9

Transferring ownership of an add-on and a theme
Nov 15, 2022
By katzueno.

If you encounter a Concrete CMS add-on or theme that you love but not being maintained, you may want to ask the author to help or take over the add-on or theme. Here is the quick step-by-step guide of how to transfer the ownership.

Was this information useful?
Thank you for your feedback.