Ensuring Email Deliverability

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Ensuring that emails sent from your Concrete website reach their intended recipients is crucial for effective communication. Proper configuration of system email addresses and domain authentication settings enhances email deliverability.

Configure System Email Addresses

Concrete uses specific email addresses for system-generated communications. Aligning these addresses with your domain helps prevent emails from being marked as spam.

  • Default Email Address: This is the default sender address for outgoing emails.
  • Specific Task Email Addresses: Addresses designated for system notifications, such as password recovery, form submissions, user registrations, or alerts.

To set these addresses:

  1. Log in to your Concrete dashboard.
  2. Navigate to System & Settings > Email > System Email Addresses.
  3. Update the Default Email Address and any optional  Specific Task Email Addresses to use addresses associated with your domain (e.g., noreply@example.com).

Test deliverability

To ensure that your Concrete site is correctly configured to send emails, you can send a test email through the dashboard.

  1. Log in to your Concrete dashboard.
  2. Navigate to System & Settings > Email > SMTP Method > Test Mail Settings.
  3. Enter a valid email address and select Send.
  4. Ensure the test email arrives at the email address provided.

Set Up Domain Authentication Records

Implementing SPF and DKIM records at the DNS level verifies that your emails are legitimately sent from your domain, reducing the likelihood of them being flagged as spam.

  • SPF (Sender Policy Framework): Specifies which mail servers are permitted to send emails on behalf of your domain.
  • DKIM (DomainKeys Identified Mail): Adds a digital signature to your emails, allowing recipients to confirm they were sent from your domain.

To configure these records:

  1. Access your domain’s DNS management settings through your hosting provider.
  2. Add or update the SPF record to include the IP addresses or hostnames of your mail servers.
  3. Generate a DKIM key pair and publish the public key in your DNS records.

Note: The exact steps for configuring SPF and DKIM records vary depending on your hosting provider. Consult their documentation or support for detailed instructions.