Troubleshooting Environment

When managing a Concrete CMS website, it’s essential to understand your site’s environment to effectively troubleshoot issues. The Environment Information section in the Dashboard provides a comprehensive overview of your site’s technical details, aiding in diagnostics and communication with support teams.

Accessing Environment Information

1. Log into your Concrete CMS Dashboard.
2. Navigate to System & Settings.
3. Under the Environment section, click on Environment Information.

Here, you’ll find detailed information about your site’s setup, including:

• Server Details: PHP version, database type, and server software.
• Installed Add-ons and Themes: Lists of active extensions and themes.
• Concrete CMS Version: The current version running on your site.

This information is crucial when diagnosing issues or seeking support, as it provides context about your site’s configuration.

Debug Settings

Adjusting debug settings can help identify and resolve problems:

1. In the Dashboard, go to System & Settings.
2. Under Environment, select Debug Settings.

Here, you can configure:

• Error Reporting: Control the display of error messages to users.
• Debug Level: Set the amount of debugging information available.

For troubleshooting, it’s advisable to enable error output to gain insights into potential issues.

Clearing Cache

Cached data can sometimes cause outdated content to display or interfere with troubleshooting. To clear the cache:

1. In the Dashboard, navigate to System & Settings.
2. Under Optimization, click on Clear Cache.
3. Click the Clear Cache button to remove cached data.

Regularly clearing the cache ensures that the latest content and configurations are active.

Viewing Logs

Logs provide records of site activities and errors, which are invaluable for troubleshooting:

1. In the Dashboard, go to Reports.
2. Click on Logs to view recorded events and errors.

Reviewing logs can help identify patterns or specific issues affecting your site.